Terms of service
Last updated: August 30, 2026
Welcome to KORA. These Terms of Service govern your use of the KORA website and your purchase of products from us.
By accessing our website or placing an order, you agree to these Terms of Service and our other applicable store policies.
1. About KORA
KORA is an online apparel brand offering clothing and related products through this website.
All products displayed on the website are subject to availability. We reserve the right to modify product information, pricing, availability, and specifications at any time.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, sizing information, and other details displayed on the website are accurate.
However, colours may appear slightly different depending on your device or screen settings.
Product measurements and fit information should be reviewed before placing an order. If you need help with sizing, you can contact us through the contact details provided on our website.
3. Orders
When you place an order, you are making an offer to purchase the selected products.
After an order is placed, you will receive an order confirmation. An order is considered accepted once it has been confirmed by KORA for processing.
We reserve the right to cancel or refuse an order in circumstances including, but not limited to:
- Product availability issues
- Pricing or listing errors
- Suspected fraudulent or unauthorised transactions
- Incomplete or incorrect customer information
- Circumstances beyond our reasonable control
If we cancel an order for which payment has already been received, the applicable amount will be refunded to the original payment method, subject to the applicable refund policy.
4. Pricing and Payment
All prices displayed on the website are in Indian Rupees (INR).
We reserve the right to change product prices at any time. Price changes will not affect orders that have already been confirmed.
Available payment methods are displayed during checkout. Orders may also be eligible for Cash on Delivery where that option is available.
5. Shipping and Delivery
Orders are shipped according to our Shipping Policy.
Estimated delivery timelines are provided for guidance and may vary depending on the delivery location, courier service, weather, operational disruptions, or other circumstances beyond our reasonable control.
Once an order has been handed over to the shipping carrier, delivery may also be affected by circumstances outside KORA's control.
Customers are responsible for providing accurate delivery information. KORA is not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
6. Returns, Refunds and Exchanges
Returns, refunds, and exchanges are governed by our Refund and Returns Policy.
Customers should review that policy before placing an order.
Nothing in these Terms is intended to limit any rights available to consumers under applicable law.
7. Promotions and Discounts
From time to time, KORA may offer promotional discounts, offers, or other benefits.
Unless otherwise stated, promotions may be subject to specific terms, may have limited availability, and may not be combined with other offers.
KORA reserves the right to modify or withdraw a promotional offer where permitted by applicable law.
8. Website Use
You agree not to misuse this website or attempt to interfere with its operation.
You must not:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to the website or its systems
- Introduce malicious code, viruses, or other harmful material
- Copy, reproduce, or exploit website content without permission
- Use automated systems to access or collect website content in a manner that interferes with the website
9. Intellectual Property
The KORA name, logo, product images, photographs, graphics, text, designs, and other content appearing on this website are owned by or licensed to KORA and are protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, publish, or commercially use such content without prior written permission.
10. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, analytics services, and other service providers.
Your use of such services may also be subject to the terms and policies of those third parties.
11. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.
We may temporarily suspend or modify parts of the website for maintenance, updates, security, or other operational reasons.
12. Limitation of Liability
To the extent permitted by applicable law, KORA will not be responsible for indirect, incidental, or consequential losses arising from the use of the website or products purchased through it.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
13. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be posted on this page with the revised "Last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
14. Governing Law
These Terms of Service are governed by the laws of India.
Any disputes arising in connection with these Terms or purchases made through this website shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.
15. Contact and Grievance Redressal
For questions, complaints, or assistance relating to an order or our services, please contact us:
KORA
Email: support@wearkora.in
WhatsApp: +91 98705 97720
We aim to respond to customer queries within 24 hours.
For order-related queries, please include your order number so that we can assist you faster.
Grievance Officer:
Himanshu
Designation: Admin
Email: admin@wearkora.in